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All merchandise is inspected before shipping. BoxCo® is responsible for all manufacturing defects. Any claims for goods damaged in transit must be filed by the purchaser with the carrier.
To file a claim, please contact our customer service department at (800) 654-2932, Monday through Friday 8 a.m. – 5 p.m. CST. All claims must be filed within ten (10) days of receipt of goods. Returns must be received within 30 days of filing a claim and will not be accepted without an authorized BoxCo® Return Authorization Number. All merchandise must be in its original condition and shipping cartons. Returns will incur a 15% restocking fee and credit will not be issued until the product has been returned to BoxCo®. Buyer is responsible for all return freight charges when products are not defective.
2326 Grissom Drive